Return Eligibility

To be eligible for a return, products must meet the following conditions:

• The return request is submitted within 14 days of receiving your order.
• The product is unused and unopened.
• The product remains in its original packaging with all labels and seals intact.
• The item is returned in the same condition in which it was received.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless they arrive damaged, defective, or incorrect.

These may include:

• Opened skincare products
• Opened cosmetics or makeup
• Used personal care products
• Products with broken hygiene seals
• Gift cards (if applicable)
• Clearance or final sale items (where stated)

Please review the product description before purchasing.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging, if applicable

Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund.

How to Request a Return

To begin a return request:

1. Contact our customer support team.
2. Provide your order number and the reason for your return.
3. Wait for return instructions before sending the product.
4. Carefully package the item to prevent damage during transit.
5. Ship the item using the instructions provided.

Please do not return products without first contacting our customer support team.

Return Shipping Costs

If the return is due to:

• A damaged product
• A defective item
• An incorrect item sent by us

Royal Beauty Skincare may cover the return shipping costs where applicable.

For returns due to a change of mind or ordering the wrong product, the customer is generally responsible for return shipping costs unless otherwise stated.

Inspection of Returned Products

After we receive your returned item, it will be inspected to ensure it meets our return requirements.

Once the inspection has been completed, we will notify you regarding the approval or rejection of your return request.

Refund Process

If your return is approved, your refund will be processed using the original payment method whenever possible.

Refund processing times may vary depending on your payment provider or financial institution.

Please allow several business days for the refund to appear in your account after it has been processed.

Exchanges

If you would like to exchange a product due to damage, defects, or an incorrect item, please contact our customer support team.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, an alternative solution or refund may be offered.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders that have not yet been processed or dispatched may be cancelled.

Once an order has been shipped, it can no longer be cancelled and must follow the return procedure after delivery.

Late or Missing Refunds

If you have not received your refund after it has been approved:

• Check your bank account.
• Contact your credit card provider or payment service.
• Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.

Consumer Rights

Nothing in this Returns & Refund Policy limits or excludes any rights that customers may have under applicable consumer protection laws.

Royal Beauty Skincare is committed to treating every return request fairly and in accordance with applicable regulations.

Need Assistance?

If you have any questions about returns, exchanges, refunds, or your order, please visit our Contact Us page or reach out to our customer support team.

We are always happy to assist you and will do our best to resolve your enquiry promptly.

Thank You

Thank you for shopping with Royal Beauty Skincare.

We appreciate your trust and are committed to providing high-quality beauty products, reliable customer service, and a smooth shopping experience from purchase to delivery.

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